Dealership Operations
DrivingSales Customer Experience research revealed that 71 percent of consumers want to work with fewer people in the car buying process. Extreme Dodge Chrysler Jeep..
Thu Aug 2015
Part 2 of a 3 part series on data security in dealerships and the automotive industry. Here's Part 1 in case you missed it. Data security is not..
Fri Jul 2015
This is Part 1 of a 3 part story on data security. Parts 2 & 3 focuses on what two vendors are doing to improve..
Mon Jul 2015
Attracting more qualified buyers doesn't have to be hard work. Join our webinar & learn how to drive qualified buyers directly to your VDPs &..
Thu Jan 2016
Part 1 & Part 2 This is our third installment in our series on Tim Dahle Nissan in South Jordan, Utah This time we are..
Thu Jul 2015
Speed + Process = Maximum ROI in Express Service. Automotive Dealership Coach and former GM Joe St. Marie shares simple practices to win customer loyalty..
Mon Jul 2015
Twenty-two dealerships across Long Island have been ordered to pay $310,000 in restitution and penalties to resolve false advertising claims based on allegations that the..
Wed Jul 2015
Download our DrivingSales Consumer Experience Whitepapers. The Most Up-To-Date Research About What Today's Customers Want From A Sale.
Thu Jan 2016
“It’s not about what we’re saying on social media. It’s about what our customers are saying.†DrivingSales News has been following Extreme Dodge Chrysler Jeep..
Mon Jul 2015
As introduced in Breaking Down Quick Service for Car Dealers, Part 1, the volume-driven model of quick service forces dealerships to abandon the age-old service..
Mon Jul 2015
"Fixed ops, service and parts makes it possible to take away some of the risk of owning a dealership." Those are the words of the..
Thu Jun 2015
Try Out for Free the Best Automotive Retail Training Platform in the Industry. Proudly Used by Over 2,500 dealers. Get your Free Demo Today!
Tue Jan 2016
For the past few years a number has circulated around the industry that dealership visitation by consumers has declined to the point that auto buyers..
Fri Jun 2015
Each positive interaction with the dealership stands to improve customer retention, but how do you profit-center quick service? When Jon Lancaster sold his Toyota dealership..
Thu Jun 2015
With shrinking front-end margins on new and used cars, tough competition and an ever-changing consumer, it’s important for dealerships to understand the customer experience they..
Thu Jun 2015
