Activity Levels of Businesses in Social Media [Infographic]
The amount of overall activity from a business within a specific channel can be a leading indicator  of future trends. This infogra..phic shows the activity levels of businesses on social media.
Pay attention to where business are participating, how many business plan to increase their presence and most notably, the amount of interaction companies have within these platforms. The most successful customer service programs can tie their high satisfaction levels back to an effective social media/customer service program.
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