Dashcam: Did Two Service Mechanics Damage A Customer’s Shelby Mustang?

This story begins as we note that the vehicle owner needing an engine knock fix, brought his car into the dealership fully equipped with front and rear cameras. The recording devices also pick up audio, which helped the Florida resident realize what happened to his car. As the report goes, the Shelby mustang owner came back to the dealership only to find his CS1 wheels damaged and rubber on the side of his vehicle to say nothing to the damage to his transmission.

He discovered that two employees of this Ford Dealership had taken his car out for a ride in what appears to be a strange attempt to fix it. The dealership employees spoke openly about how they were trying something that would either help or further damage the vehicle. Later on in the video near the eleven-minute mark, it’s believed that the two men spoke about being misleading to their customer about the situation. There are even rumors that the dealership filed a police report against the customer for posting the video. The customer claims that he eventually got all three of his wheels replaced but didn’t get help on the damaged transmission.

On the Facebook page for this dealership Ford, an apology is given to the customer with an offer to buy the car at full retail and allow the mustang owner to keep his aftermarket parts. However, is it too late to repair the damage done? The Google Reviews and Facebook Reviews are, as one would expect in this situation, highly negative. Many on social media have criticized the dealership for acting too slowly in their response. The question is, how soon should a dealer act if this type of video gets leaked in order to prevent a destruction of reputation in your physical and digital communities.